This Privacy Policy explains how ZMart ("ZMart", "we", "us", or "our") collects, uses, stores, and protects information when you visit our website, use our mobile application, create an account, place an order, or otherwise use our services.
By using ZMart, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use our services.
1. Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide while creating an account, placing an order, contacting support, or using other features of the platform.
- Full name
- Mobile number
- Email address
- Delivery address
- Billing information
- Order and purchase details
- Saved addresses and delivery preferences
- Customer support communications
- Feedback, reviews, and other information you submit
1.2 Payment Information
Payments may be processed through third-party payment service providers. ZMart does not intend to store complete debit card, credit card, UPI PIN, CVV, or other sensitive payment authentication information on its own servers.
Payment-related information may be processed by the applicable payment gateway in accordance with its own privacy policy and security practices.
1.3 Automatically Collected Information
When you access our website or application, certain technical information may be collected automatically, including browser type, device information, IP address, operating system, pages visited, approximate usage information, and diagnostic information.
2. How We Use Your Information
We may use collected information for purposes including:
- Creating and managing your ZMart account.
- Processing, confirming, and delivering orders.
- Providing order status and delivery updates.
- Processing payments, refunds, cancellations, and related requests.
- Providing customer support.
- Improving our website, application, products, and services.
- Personalising your shopping experience.
- Detecting, preventing, and investigating fraud or misuse.
- Maintaining platform security.
- Complying with applicable laws and legal obligations.
- Sending service-related communications.
- Sending promotional communications where permitted by law and your preferences.
3. Order and Delivery Information
When you place an order, information necessary to fulfil that order may be shared with relevant delivery personnel, logistics partners, sellers, warehouses, payment providers, and other service providers.
This may include your name, delivery address, mobile number, order details, and information necessary to complete delivery.
4. Cookies and Similar Technologies
ZMart may use cookies, local storage, and similar technologies to keep users signed in, remember preferences, maintain shopping cart information, understand website usage, and improve the user experience.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some functionality of the website.
5. Sharing of Information
We do not sell your personal information as a standalone commercial product. Information may be shared with trusted service providers where reasonably necessary to operate ZMart.
These parties may include:
- Payment gateway and payment service providers
- Delivery and logistics partners
- Technology and hosting providers
- Customer support providers
- Analytics and security service providers
- Professional advisers and legal service providers
We may also disclose information where required by applicable law, regulation, court order, governmental authority, or where reasonably necessary to protect our rights, users, or platform.
6. Data Security
We use reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfil business and legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain appropriate business records.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us.
You may also choose to stop receiving promotional communications by using the available unsubscribe or communication preference controls. Service-related messages may still be sent where necessary to fulfil orders or provide important account information.
9. Children's Privacy
ZMart's services are intended for users who are legally capable of entering into transactions under applicable law. We do not knowingly collect personal information from children for independent commercial transactions.
10. Third-Party Services and Links
Our platform may contain links to third-party websites, payment services, applications, or other services. We are not responsible for the privacy practices of third-party services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The revised version will be published on this page with an updated effective or revision date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact ZMart customer support.
- Phone: 8823874387
- Email: support@zmart.in
- Support Hours: 8:00 AM to 8:00 PM, 365 days